DIRECT ANSWER
What should a pharmacy decide before offering online delivery?
The pharmacy should define eligible postcodes, delivery windows, charges, excluded items, temperature or handling limitations, proof of delivery and the staff member responsible for exceptions. Delivery should only appear online when the pharmacy can meet the published promise consistently.
PRACTICAL WORKFLOW
How to approach it
Define the service area
List local postcodes and distinguish local delivery from Australia Post or another carrier.
Set transparent fees
Show the delivery amount before payment and explain any threshold or condition.
Protect sensitive orders
Use secure pharmacy review and apply any medicine-specific or jurisdictional requirements before dispatch.
Record completion
Keep a clear delivery status and appropriate evidence for the fulfilment method.
OWNER CHECKLIST
What to confirm
- Eligible postcodes
- Delivery and postage fees
- Cut-off and delivery window
- Excluded products
- Proof-of-delivery process
COMMON QUESTIONS
Questions pharmacy owners ask
Does Pharmacia charge the pharmacy for delivery?
The pharmacy configures its own delivery or postage amounts; the pharmacy should review the current platform and payment terms separately.
Can the pharmacy offer collection only?
Yes. Delivery is optional.
Should every medicine be deliverable?
No. The pharmacist and pharmacy workflow determine whether a medicine can be supplied and delivered appropriately.
EVIDENCE
Sources and further reading
This guide provides general business and operational information for Australian pharmacy owners. It is not legal, accounting or clinical advice.